Terms & Conditions

Privacy Policy

LIVEPILATES Limited (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and lawfully.

This Privacy Policy explains how we collect, use, and protect your personal information when you book or use our self-service Pilates studio facilities and website.

1. Who We Are

LIVEPILATES Limited
Registered in England and Wales
Address: Northfields Business Park, Lower Dicker, Hailsham, BN27 4BZ
Email: support@livepilates.co.uk

We are the data controller for the personal information we process.

2. Information We Collect

We collect and process the following types of personal information:

• Identity and Contact Information – your name, email address, and phone number.

• Booking and Payment Information – details of your bookings, memberships, and payment transactions.

• Access Data – unique access codes, studio entry logs, kiosk usage data, and session access records.

• CCTV Footage – recorded images for safety and security purposes.

• Technical Data – IP address, device type, browser information, and website usage data collected automatically.

We do not collect or store any card details directly. All payments are processed securely through our third-party payment provider.

3. How We Use Your Information

We use your personal data to:

• Process and manage bookings and memberships

• Provide secure access to studio premises and equipment

• Communicate booking confirmations, updates, and service information

• Monitor and maintain safety and security within our studios

• Manage payments, refunds, and customer accounts

• Improve our services and user experience

• Comply with legal and regulatory obligations

We may also use anonymised, aggregated data to improve our services and operations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to provide services when you make a booking or membership purchase

• Legitimate Interests – for security, operational monitoring, service improvement, and business management

• Legal Obligation – to comply with UK legal requirements (e.g. accounting, health & safety, taxation)

• Consent – where required (for example, marketing communications)

5. CCTV Monitoring

Our studio premises are monitored by CCTV (internally and externally) for safety, security, and crime prevention.

• CCTV footage is accessed by authorised personnel only

• Recordings are stored securely

• Footage is automatically deleted after a reasonable retention period (normally up to 30 days), unless required for investigation or legal purposes

6. Data Sharing

We only share personal data with trusted third parties where necessary, including:

• Payment processors – for secure payment handling

• IT, booking, and access system providers – for system management and maintenance

• Security and infrastructure providers

• Law enforcement or regulatory authorities – where legally required

All third parties are required to process your data securely and in compliance with UK data protection law, under appropriate contractual agreements.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy:

• Booking and payment records: up to 6 years (tax and accounting compliance)

• CCTV recordings: normally up to 30 days

• Access and entry logs: up to 12 months

• Account data: for the duration of your relationship with us

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access – request a copy of your personal data

• Correction – request correction of inaccurate or incomplete data

• Erasure – request deletion of your data (subject to legal requirements)

• Restriction – request limits on how your data is used

• Data Portability – request transfer of your data to another provider

• Objection – object to processing based on legitimate interests

To exercise any of these rights, contact us at:
support@livepilates.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Encrypted connections

• Secure servers and infrastructure

• Restricted system access

• Controlled CCTV access

• Secure booking and access systems

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal requirements. The latest version will always be published on our website.